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Shipping Information

In Canada:

FREE shipping on orders over $100 before taxUnder $100 (before tax) shipping is $10 CND. Shipped via Canada Post Expedited Service.

*All packages delivered within Canada are shipped with a default “Signature Required” option. Should you want your package delivered without a signature and left at your door, please note so in the comments section of your order prior to the final check out stage.*


To the USA:

FREE shipping on orders over $200 before tax. Under $200 (before tax) shipping is $20 CND. Shipped via Canada Post Xpresspost Service or Expedited Parcel USA depending on order weight and size.


International:

$25 shipping (CND) on orders over $250 before tax. Under $250 (before tax) shipping is $75 CND. Shipped via Canada Post (shipping service determined based on order weight, size, and destination). If another method of shipping is requested please contact our Order Department at 1-866-337-1507.


*All USA and International orders

  • Typical shipping time is between 7-10 business days; however, please be aware that all international packages may experience a delay due to custom clearance.
  • Please note that all international packages may be subject to customs, duties, and/or other fees. Pure + simple has no control over these fees. They are calculated by each country’s customs department, and Pure + simple is not responsible for them.


Order Processing & Shipping Guidelines

  • All orders placed Monday-Friday before 1pm EST will begin processing that day (excluding holidays) and usually ship within 2 business days pending product availability and credit verification. All orders placed after 1PM EST will begin processing the next business day. We will contact you with a follow-up email if the product you have selected is currently out of stock, or if we need any additional verification. We promise to do everything possible to get your order shipped as soon as possible.
  • You will receive a confirmation email with a tracking number for your order once it is shipped.
  • Delivery time does not include Saturdays, Sundays, or any statutory holidays.
  • All clients are responsible for any shipping cost in cases where parcels need to be reshipped to you due to a failed delivery caused by incorrect shipping information provided, or if you fail to pick up the package at a designated postal office.
  • If any order requires a change of address subsequent to shipment, there will be a $10 fee.
  • If you have any shipping and handling questions, please contact us at spa@pureandsimple.ca or 1-866-337-1507.


Return/Exchange Policy

  • Unopened and unused items can be exchanged or returned for house credit within 14 days of receiving shipment.
  • Items should be safely packaged and returned to our Head Office in their original packaging. We are unable to issue any house credit or send out a replacement product to you prior to receiving the returned items from you.
  • All clients are responsible for the return shipping cost. We regret that we are unable to refund your original shipping charge or reimburse you for the return shipping cost unless the return was a result of our error.
  • For more information, please contact us at spa@pureandsimple.ca or 1-866-337-1507.