Pure + Simple is a facial spa and e-commerce platform dedicated to natural skincare solutions that deliver results! Our seven spas offer a wide range of skincare products and facial services all designed to positively impact your skin's health. Our online store features a curated selection of high-quality products, allowing you to continue your skincare journey at home. At Pure + Simple, we believe in the power of touch and natural ingredients supported by science, making us the go-to destination for those seeking effective, gentle solutions for their skincare needs.

Yes! We offer both physical and digital gift cards for in-spa use, as well as online gift cards for our online store. Our in-spa gift cards can be redeemed at any Pure + Simple spa location, allowing your loved ones to enjoy our range of spa services and products. Online gift cards can be used exclusively on our website to buy skincare products. Gift cards are the perfect way to share the Pure + Simple experience with someone special!

Great question! Being a Pure + Simple client comes with numerous benefits! We offer a fantastic referral program for both online and in-spa clients, allowing you to earn rewards when you refer friends and family.

Our loyalty program is another great perk, with separate rewards for in-spa and online purchases. Earn points with every dollar you spend and redeem them for discounts on future purchases. Plus, enjoy exclusive promotions, birthday rewards, and special offers throughout the year. Join our Pure + Simple community and start reaping the benefits today!

Our Loyalty Program is designed to reward you for choosing Pure + Simple. We have two separate programs: one for in-spa purchases and one for online purchases. To learn more about our different Loyalty Programs and how to start earning rewards, click here.

All of our stores participate in our Terracycle bottle return program.  Empty bottles from our house brands Pure + Simple and Holistic Vanity can be returned clean to any spa location for $1 in-spa credit per bottle returned.

Getting a facial at Pure + Simple means experiencing a spa treatment that’s tailored to your unique needs and preferences. Here are a few reasons why our facials stand out:

Focus on Touch: Our facials include at least 10 minutes of relaxing face, scalp, and décolleté massage. We believe that touch is a powerful tool for relaxation and rejuvenation, making your facial experience deeply soothing.

Sensitive Skin Friendly: Our ethos began with a commitment to sensitive skin. All of our facials are designed to be gentle yet effective, ensuring that even the most delicate skin can enjoy the benefits without irritation.

Naturals Supported by Science: We use natural ingredients known for their efficacy and supported by scientific research. Our approach combines the best of nature with cutting-edge science to deliver visible, lasting results.

We’re Skincare Experts: Our team is knowledgeable and dedicated to getting you the best results possible. We work with you and your skin so you walk away feeling you best. At Pure + Simple, you’re in good hands (literally!)

At Pure + Simple, we offer a range of facial treatments to cater to different skin needs and preferences, ensuring that every client can find the perfect treatment to achieve their skincare goals.

Natural Facials:

These facials are performed entirely by hand.

Ideal for maintenance or for those with minimal skin concerns.

Focus on a holistic approach, providing relaxation and gentle care using natural products.

Super Natural Facials:

These treatments combine the power of touch and advanced technology.

Perfect for individuals with significant skin concerns seeking the best results.

These facials offer a comprehensive approach, utilizing both natural ingredients and cutting-edge techniques to address deeper skin issues effectively.

Express Treatments:

Fast, technology-based treatments designed for efficiency.

Less expensive and shorter in duration compared to traditional facials. They do not include traditional components like extractions, steam, or massage.

Excellent for maintaining results between regular facials, providing quick and effective skincare solutions.

This varies from person to person. It is generally considered most ideal to get a facial every 4-6 weeks, as this is about how long your skin’s regeneration process takes. Our expert estheticians will recommend a schedule that best supports your skin needs.

Absolutely! However, we recommend waiting at least two weeks after receiving injectables (botox/filler) before scheduling a facial for your safety. This allows ample time for the injectables to settle + ensures the best possible outcome for your facial treatment.

Knowing which facial will suit your skin, your budget, and your schedule can be tricky to decide on your own – but that’s why we’re here to help! Descriptions of our treatments can be found online or in any of our stores and we are always available by phone or email if you need some help deciding. Additionally, you can opt for your esthetician to choose the best facial for your skin type and concerns during your appointment.

Absolutely! It’s not only safe to get a facial while pregnant, it can also be hugely beneficial in reducing the amount of stress and imbalance your skin may experience as a result of hormonal shifts and sensitivities. Our knowledgeable staff will guide you in choosing the perfect treatment for your skin during your pregnancy and will educate you on the possible contraindications to avoid.

We realize that at times unexpected circumstances may require schedule adjustments. We require a 24 hour notice (48 hour notice for our Yorkville location and for groups of 2 or more at all locations) if you need to cancel or reschedule an appointment.

Cancellations that do not meet the requirement of 24 hours notice will result in a 50% charge of the scheduled service to the credit card on file.

Full ingredient listings can be found on the product pages in our online store. For more detailed information or if you have questions about specific products, please email us at psteam@pureandsimple.ca or visit one of our spa locations to speak to a Pure + Simple expert.

Pharmaceutical skincare typically contains medical grade ingredients and high potency actives–designed to address specific skincare concerns such as hyperpimentation, acne, and signs of aging. We have expanded our product offerings to support a wider range of skincare goals.

We recommend consulting a Pure + Simple skincare expert for guidance about integrating pharmaceutical products into your routine.

If you have specific skin concerns or are curious about how any of our products will work for you, we are happy to provide samples of any of our Pure + Simple or Holistic Vanity products along with your online purchase. Alternatively, you may visit any of our spa locations and speak to one of our many skincare experts.

Although we feel strongly about using all-natural skincare products throughout your routine, there is absolutely no reason you can’t mix and match products from different lines. Choose your products based on what each does for your skin and how they address your needs. We believe that all of our clients deserve an individualized approach to their skincare needs. We have worked tirelessly to ensure that our product lines serve a variety of skin types and concerns.

All products should be kept at room temperature away from direct sunlight. For maximum efficacy we recommend using the product within the expiration date noted on the container. If you have questions about a specific product please reach out to psteam@pureandsimple.ca so we can assist you.

We want you to be 100% satisfied with your purchase. Online orders can be returned for a full refund to the original payment method within 30 days of purchasing. Please note, your original shipping charges are not refunded. To process a return, please email psteam@pureandsimple.ca with your order number and reason for return. 

Gift cards and store specific merchandise is final sale. For more information, please see our Shipping Policy.

Any order questions can be directed to psteam@pureandsimple.ca

Additional information can be found here.