Shipping & Returns

  • In Canada:

    FREE shipping on orders over $100 before tax. Under $100 (before tax) shipping is $10 CND. Shipped via Canada Post Expedited Service.

    *All packages delivered within Canada are shipped with a default “Signature Required” option. Should you want your package delivered without a signature and left at your door, please note so in the comments section of your order prior to the final check out stage.*

    To the USA:

    FREE shipping on orders over $200 before tax. Under $200 (before tax) shipping is $20 CND. Shipped via Canada Post Xpresspost Service or Expedited Parcel USA depending on order weight and size.

    International:

    $25 shipping (CND) on orders over $250 before tax. Under $250 (before tax) shipping is $75 CND. Shipped via Canada Post (shipping service determined based on order weight, size, and destination). If another method of shipping is requested please contact our Order Department at 1-866-337-1507.

    *All USA and International orders

    • Typical shipping time is between 7-10 business days; however, please be aware that all international packages may experience a delay due to custom clearance.
    • Please note that all international packages may be subject to customs, duties, and/or other fees. Pure + simple has no control over these fees. They are calculated by each country’s customs department, and Pure + simple is not responsible for them.

    Order Processing & Shipping Guidelines

    • All orders placed Monday-Friday before 1pm EST will begin processing that day (excluding holidays) and usually ship within 2 business days pending product availability and credit verification. All orders placed after 1PM EST will begin processing the next business day. We will contact you with a follow-up email if the product you have selected is currently out of stock, or if we need any additional verification. We promise to do everything possible to get your order shipped as soon as possible.
    • You will receive a confirmation email with a tracking number for your order once it is shipped.
    • Delivery time does not include Saturdays, Sundays, or any statutory holidays.
    • All clients are responsible for any shipping cost in cases where parcels need to be reshipped to you due to a failed delivery caused by incorrect shipping information provided, or if you fail to pick up the package at a designated postal office.
    • If any order requires a change of address subsequent to shipment, there will be a $10 fee.
    • If you have any shipping and handling questions, please contact us at spa@pureandsimple.ca.

    Return/Exchange Policy

    Online orders can be returned for a full refund to the original payment method within 30 days of purchasing. Please note, your original shipping charges are not refunded.

    Your order number must be provided to place a return. Email us at spa@pureandsimple.ca and we'll help you place the return. Gift cards and store specific merchandise is final sale.