Shipping + Returns
Online purchase only

*All USA and International orders

• Typical shipping time is between 7-10 business days; however, please be aware that all international packages may experience a delay due to custom clearance.
• Please note that all international packages may be subject to customs, duties, and/or other fees. Pure + simple has no control over these fees. They are calculated by each country’s customs department, and Pure + simple is not responsible for them.

Order Processing & Shipping Guidelines

• All orders placed Monday-Friday before 1pm EST will begin processing that day (excluding holidays) and usually ship within 2 business days pending product availability and credit verification. All orders placed after 1PM EST will begin processing the next business day. We will contact you with a follow-up email if the product you have selected is currently out of stock, or if we need any additional verification. We promise to do everything possible to get your order shipped as soon as possible.
• You will receive a confirmation email with a tracking number for your order once it is shipped.
• Delivery time does not include Saturdays, Sundays, or any statutory holidays.
• All clients are responsible for any shipping cost in cases where parcels need to be reshipped to you due to a failed delivery caused by incorrect shipping information provided, or if you fail to pick up the package at a designated postal office.
• If any order requires a change of address subsequent to shipment, there will be a $10 fee.
• If you have any shipping and handling questions, please contact us at spa@pureandsimple.ca.